Privacy policy
Version dated 6 October 2026
This policy describes personal data processing when using mgp-firestop.kz or requesting advice, calculations, quotations, documentation, servicing or a factory tour.
1. Who processes the data
The owner and operator of personal data is Egida Group LLP, business identification number 021040002696. Address: Republic of Kazakhstan, Almaty, 189G Tole Bi Street. For personal data enquiries: info@mgp-firestop.kz. Phone: +7 (777) 615-12-80.
This policy applies alongside Kazakhstan Law No. 94-V of 21 May 2013, On Personal Data and Their Protection, and the Rules for Collection and Processing of Personal Data approved by Order No. 395 of 21 October 2020.
2. Which data are used and why
| Enquiry | Data | Purpose |
|---|---|---|
| Callback, advice, quotation, partnership | Full name, phone, email, organisation, city and enquiry details, depending on the form completed | Respond to the enquiry, clarify terms, and prepare and send a calculation or quotation |
| Calculation and design | Facility purpose, room dimensions, raised-floor and ceiling information, plans and attachments; personal data only if contained in those materials | Assess technical requirements, select equipment and prepare a specification |
| Factory tour and servicing | Contact details, organisation, preferred date, equipment and facility descriptions | Arrange a visit, survey or servicing |
| Website use | IP address, cookies and identifiers, browser and device, pages visited, referral source and website actions | Website operation, security, visitor statistics and usability assessment |
Do not submit identity document copies, individual identification numbers, payment details, health information, passwords or other data unnecessary for your enquiry. Remove unnecessary personal data and confidential third-party information before uploading plans.
3. Grounds and methods of processing
Enquiry data are processed on the basis of the user's separate consent or, where expressly provided by Kazakhstan law, another applicable legal basis. Reading this policy does not itself constitute consent.
Processing includes collection, recording, organisation, storage, correction, use to respond, disclosure to permitted recipients, blocking and deletion. Access is limited to what is necessary for the stated purpose.
Submitting an enquiry does not constitute consent to advertising messages or public disclosure of your name, review or facility information. Such actions require a separate legal basis or consent.
4. Storage and retention periods
Under Article 12 of the Law, personal data must be stored in a database and/or digital object located in Kazakhstan. Enquiries are processed using amoCRM; correspondence uses info@mgp-firestop.kz. The database, mail storage and backups must meet this location requirement. Details of specific recipients and processing locations may be requested from the operator.
Enquiry data are used until the enquiry and related interaction are complete. If a contract is concluded, necessary documents are retained for applicable contractual and statutory periods. Once the purpose is fulfilled, data are deleted or anonymised unless a legal basis for further retention exists.
5. Recipients and cross-border transfers
For website operation and enquiry processing, data may be accessible to authorised staff and contracted hosting, email and technical support providers within their duties and where a legal basis exists. Enquiries are processed using amoCRM. Email correspondence uses info@mgp-firestop.kz. Provider and processing location details are available on request to the operator.
Disclosure to public authorities may occur upon a lawful request. Personal data are not intended for sale or publication in publicly accessible sources.
Transfers to another country are governed by Article 16 of the Law. Consent to enquiry processing is not unconditional permission to transfer data to any overseas service; the transfer terms are disclosed beforehand.
6. Yandex Metrica and external services
The site uses Yandex.Metrica counter No. 113451484 and Google Analytics. Analytics is enabled only with your permission. The services receive technical information about visits and user actions. Webvisor is disabled. The service providers are YANDEX LLC and Google. Using analytics involves transferring technical data to foreign providers.
Enquiry contents, full names, phone numbers, email addresses and uploaded files must not be sent to analytics parameters or Webvisor recordings without an appropriate separate basis. Analytics is not part of the mandatory consent to enquiry processing.
Further information: Yandex privacy policy and Metrica terms. Cookie use is described on the cookie page.
When you follow a link to WhatsApp or another external service, its owner also processes data under its own rules. You may contact us by phone or email instead.
7. Data protection
The operator must take necessary organisational and technical measures: restrict access, maintain confidentiality, secure accounts and data transmission, oversee contractors and prevent unauthorised disclosure. Security incident responses and notifications follow Kazakhstan law.
8. Your rights and withdrawal of consent
You may request information about processing, correction of inaccurate data, blocking or deletion where grounds exist, withdraw consent, and complain to the competent authority or court about infringements of your rights.
Contact us at info@mgp-firestop.kz or write to the operator's postal address. Include your full name, a reply contact, the nature of your request and details identifying your enquiry. To protect data, the operator may verify that the request comes from the data subject or their legal representative.
Following withdrawal of consent, processing ceases within fifteen working days unless Kazakhstan law requires continued storage or processing; otherwise, a reasoned refusal is provided. Withdrawal restrictions relating to outstanding obligations apply only within Article 8 of the Law.
9. Policy changes
The current version is published at this address with its update date. Policy changes do not automatically extend earlier consent. If processing purposes or terms change in a way requiring new consent, the operator must obtain it separately.
Legal sources
Kazakhstan Law On Personal Data and Their Protection
Rules for Collection and Processing of Personal Data